List of charging stations can be located via chargEV mobile app. Get the app by downloading from Apple Store or Google Play.

All the Plug-In Hybrid Electric Vehicles (PHEV) or Electric Vehicles (EV) officially sold in the Malaysian market are compatible with the chargEV chargers which feature Type 2, CCS-2 or CHAdeMO connectors. Use the chargEV app to view and filter the charging station connectors.

Our charging stations are fitted with a type 2 charging outlet. So, Type 2 charging cables are needed to plug-in. Sometimes your car dealer includes this in your purchase. You can also buy them online.

Oue operating countries adopt the standards set by the IEC for AC charging stations. Generally, Type 1 is known as the Japanese or J-plug and Type 2 is common for Continental cars.

The difference between the two is the charging time. DC chargers give you faster charging speeds at higher power levels.

Alternating Current (AC) Charging

AC charging comprises of either Mode 2 or Mode 3 charging. Charging speeds and times are defined by the output power/rate in kW in relation to the EVs battery size in kWh. Each vehicle’s rate is limited by its on-board charger (OBC) which controls the power into the battery.

Direct Current (DC) Charging

Faster EVSE charging speeds is delivered by Mode 4, DC charging hardware, capable of power output exceeding 22 kW by directly connecting to an EV’s battery instead of via the OBC, for charging times below 50, 30 and even 10 minutes.

Step 1   At the station, make sure the charging connector is connected to your EV

Step 2   Tap on the “Start Charging” button of the location in your chargEV app

Step 3   Select on the connector type to start charging and monitor your vehicle status as it is being charged

Step 4   Once your EV has reached the desired level of charge, tap on the “Stop Charging” button or simply unplug and return the charging connector to the chargEV station. You are ready to resume your journey!

Depending on the charger’s power output and your EV’s battery capacity, a charge duration from 20 percent to 80 percent varies:

AC charging speed: 3-5 hours

DC charging speed: <50 minutes all the way down to <10 minutes

Generally, a 3-hour charging session is the standard expectation before the car will be required to move. If one exceeds the charge time limit, a penalty will be imposed, in the form of credit deduction from your membership or additional charge via the Pay-per–use method.

Yes, the usage of chargEV stations is perfectly safe in any weather.

Yes, it is safe to leave your EV with the charger as our chargEV stations are fitted with cable locks so no one can unplug your cable after a session starts.

Please report to chargEV Technical Support for assistance:

+6011-2337 3387 call and WhatsApp (accessible in-app) | 7am – 11pm, 7 days a week, 365 a year.

chargEV is continuously growing, we have a strong plan for new charging stations and members will be notified of new chargers via our chargEV FB page and email.

The kW labels refer to the maximum charging power that is capable of being delivered by the station. However your EV may charge at a lower kW charging rate depending on the particular vehicle make and model, this applies to both AC and DC charging stations. For example – a BMW iX would only get 11 kW at a 22kW chargEV Type 2 Charger due to the vehicle’s limitations.

The charging fees displayed on the chargEV app are constant regardless of what the charging rate limitations of the EV are, this includes charging fees based on time in per minute blocks and based on energy per kWh.

Yes, you are allowed to sign up for and own more than 1 membership card/account.

You can use your chargEV card for multiple cars and are able to share it with family and friends provided that your chargEV membership is active.

Both our AC and DC charging stations feature a Pay-per-use model. To know the rates*, please refer to the mobile app.

*The charging fees vary for each station and are displayed on the station details in the chargEV mobile app

Please contact chargEV Technical Support for assistance:

+6011-2337 3387 call and WhatsApp (accessible in-app) | 7 am – 11 pm, 7 days a week, 365 a year.

You can renew your membership on the chargEV app.

The subscription payment is non-refundable except for some due to unforeseen technical glitches. We will review each request on a case-by-case basis.

Updating account details is done via the chargEV app. Just open the app, tap the Edit button in your profile, make the necessary changes and tap Save.

Yes, you will need to create an account to link your membership to your profile.

You can update your profile by tapping on “More”, then “Profile” and then “Edit”. Save your profile once the necessary changes have been made.

Tap on the search bar and key in your preferred area (make sure your GPS location is enabled for more accurate results). You can also use the filter option for more specific search of the chargEV station.

Please contact chargEV Technical Support for assistance:

+6011-2337 3387 call and WhatsApp (accessible in-app) | 7 am – 11 pm, 7 days a week, 365 a year.

Our Hotline operating hours are between 7am and 11pm, 7 days a week, 365 days a year. You may leave a WhatsApp message or email us at [email protected] and we will promptly respond to your query.

Enter the Apple Store or Google Play and see if there is a prompt for the latest version of the app.

Yes, you can. Please follow these steps:

Step 1   At the chargEV station, make sure the charging connector is connected to your EV.

Step 2   Tap on the “Start Charging” button of the location in your chargEV app.

Step 3   Select on the connector type to start charging and monitor your vehicle status as it is being charged.

Step 4   Once your EV has reached the desired level of charge, tap on the “Stop Charging” button or simply unplug the charging connector.